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Contact Us

Before getting in touch with us, please take a look at our comprehensive Help section. You’ll find most of your questions will be answered here. If you still require information regarding your card, then please contact us:


By Email:

For general enquiries please email: eclipsecard@360money.com

Or, to help us deal with your query more efficiently you can email the following:

If you have applied and not received your card yet: delivery@eclipsecard.co.uk
If you require a printed statement of your account: statement@eclipsecard.co.uk
If you require any information on how to upgrade your card: identitycheck@eclipsecard.co.uk
If you are experiencing difficulty with the website: websupport@eclipsecard.co.uk


If you require assistance relating to love cashback: support@lovecashback.co.uk

By Post:

eclipse Card Customer Services, PO Box 3371, SWINDON, SN5 7WJ.

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This card is issued by Clydesdale Bank PLC pursuant to license by MasterCard International Incorporated.
The electronic money associated with the card is provided by PrePay Technologies Limited, a company authorized and regulated by the Financial Services Authority. PrePay Technologies Limited is a registered Service Provider of Clydesdale Bank PLC.
This card is an electronic money product.